IT Services

Technology is now a critical instrument for an organization’s growth and sustainability. Our experienced team delivers IT solutions and implementations in the crucial areas of audit and control, security, management, procedures, and administration, backed up by substantial industry expertise and knowledge.

Whether your aim is to access new markets, expand your operations, control expenses, secure finance, or comply with laws, we have the perspective and knowledge to help you succeed.

If you want to take your business public or engage in a merger and acquisition, we will guide you through the procedure on the major stock exchanges and in other smaller markets, as well as with strategic acquirers, in a professional, safe, and secure way.

24/7 Service Desk based on BS
Many service providers ensure that your call will be returned as soon as possible—but by whom? At Ntiva, we provide a US-based service desk manned by professional technicians (not call agents) who address the majority of problems on the spot. We also allow you to “self-triage” your problem, which means you may phone in at any time, day or night, for any problem—big or little. IT help desk solutions are a significant benefit of IT service providers, so make sure you receive the finest.

Remote IT Support
The most frequent tech support concerns are end-user issues, such as an inability to connect to the internet, a sluggish or “frozen” computer, forgotten passwords, inability to print, or trouble logging in. We can address these IT issues remotely by employing solutions that give us complete access to your network and systems. Brasil Biblio Tech remote support technology services include software installation, cloud services, sophisticated troubleshooting and application repair, and more—all while keeping your workforce up and running at a low cost.

On-Site Assistance
Many IT support duties are now performed remotely, thanks to the rising popularity of cloud-based services. However, there are still situations where on-site solutions are desirable or necessary. When we can’t address a problem remotely, Brasil Biblio Tech always sends a specialist to your location. We also provide on-site services on a regular basis. Discuss our on-site assistance options with us to see which one is most suited to your requirements.

Server and Workstation Administration
Keeping your software and operating systems up to date is one of the most essential ways service providers can safeguard your organization against cyberattacks. Failure to do so means that you will not only miss out on new features, but you will also leave yourself susceptible to hackers looking for organizations that haven’t bothered with the newest security patches. If you do not have the manpower to do this on a regular basis, Brasil Biblio Tech will assume responsibility for this vital duty to maintain company continuity with automatic software updates, patch solutions, and security upgrades, including antivirus and antispam.

Monitoring and management of networks
Do you want to maintain your IT infrastructure working at peak efficiency? We monitor and manage all network components, including routers, firewalls, and switches, 24 hours a day, seven days a week. As we proactively monitor your PCs, servers, and other network parts, our automated systems discover and report device and connection problems.

Security is a major concern for many businesses, but relatively few have the means to handle cyber threats and assaults successfully. One of the primary reasons organizations use Managed IT Service Providers is to have access to advanced, round-the-clock cybersecurity protection.

Disaster Recovery and Backup (BDR)
Businesses now generate more data than ever before, and securing that data is a top issue. This necessitates the implementation of a solid data backup and disaster recovery solution that serves as the basis for business continuity. One of the most critical investments you can make to secure your organization is a data backup and disaster recovery strategy. Brasil Biblio Tech assists you in selecting, deploying, and managing the backup and recovery solution that is ideal for your company. We have several choices to satisfy your backup and recovery requirements.

Licensing for Microsoft Office 365
As a Microsoft Gold Partner with numerous years of expertise in offering solutions and services for Microsoft programs such as Office 365, Azure, and SharePoint, Brasil Biblio Tech. We assist your company in selecting the correct Microsoft products and plans, assisting you in migrating from your present solution, and providing continuing management through our US-based 24/7/365 support desk. Your productivity software is yet another critical component of our IT services.

Procurement of Hardware and Software
Evaluating, acquiring, and installing hardware and software takes time. Brasil Biblio Tech offers the knowledge and expertise to assist you in determining the best license agreements and hardware for your company. We handle the whole procurement process, from installing, maintaining, and updating your systems to retiring outdated hardware. Because of our bulk-buying capacity and direct contacts with several significant distributors, our solutions also enable lower prices.

Mobile Support and Bring Your Device
When employees bring their own devices to work, mobile device security becomes an issue. Although mobile devices boost employee productivity, they can also pose a significant security risk if not properly handled. Many clients look to our IT team for guidance on how to secure their mobile environment. We usually begin by developing a unique Bring Your Own Device policy. We can also assist you in evaluating a Mobile Device Management (MDM) solution as well as other best practices for keeping your devices secure.

IT Support Services

Our quick, dependable, and proactive IT support in Brazil will resolve your IT difficulties, saving your team significant time.

Our clients are concerned about three factors: quickness, dependability, and knowledge.
Our IT Support service has been shown to provide all three. All of our consumers are fully delighted with our prompt, dependable, and knowledgeable service. You’ll appreciate our award-winning friendly IT Support, innovative cyber security solutions, and experienced Technology Consulting for organizations with 10-250+ employees.

Our Managed IT Support offers the following services:

Day-to-day IT Support

  • Rapid, dependable IT Support is available 24 hours a day, seven days a week, ensuring that any difficulties are resolved effectively.
  • Critical requests require a 10-minute response time.
  • Constant updates and proactive communication
  • Access to the IT Support London App, where you can schedule calls, record issues, and view updates.
  • Management of new users and departures.
  • Purchase of necessary hardware on your behalf.

Proactive Management

  • Maintenance and monitoring of your systems regularly to avoid problems
  • Background changes to apps are made regularly.
  • Vulnerabilities in hardware and software are patched before they become a problem.
  • Out-of-hours support to keep your devices up to date and secure.
  • Data analysis and evaluations are used to detect recurring difficulties and track down the source of any problems.
  • Tools for enforcing best practices on devices from afar.

Planning and Strategy

  • Annual strategic planning meetings to ensure that your IT strategy is aligned with your business goals, with timeframes and budgeting factored in.
  • Quarterly assessments of your IT environment with your specialized Business Technology Advisor to discover areas for improvement. The following topics will be discussed at these meetings:
  • Technology suggestions to help you expand your business
  • Expertise in cyber security to protect your company
  • Employee experience reporting and visibility to give insights for the development

You will also get access to a variety of IT Support Services from experts.

Services for Cyber Security

We advocate numerous levels of protection, such as two-factor authentication, dark web monitoring, and cyber security awareness training, as cyber security specialists. We can assist with the creation of IT Security Policies, as well as security certification (ISO 27001/Cyber Essentials) and disaster recovery planning.

Cloud Computing

All of your data and apps are stored on cloud computing hardware at a data center, which you can access from anywhere with a device and an internet connection. You may continue working as usual whether you’re at work, at home, or connected to a public hotspot. Cloud computing services ensure that you never lose data again.

Email Security

Many firms overlook the significance of secure email communication. Hackers, viral spam, phishing, and identity theft are all on the rise, so take precautions. People are coming up with more inventive techniques to mask their intentions, and you’re unlikely to notice until it’s too late.


Viruses, hackers, and malware are all quite common, and they represent a major threat to your company. The majority of viruses are created to steal your personal information, such as credit card numbers, online bank account information, and other important assets like login names and passwords. Other viruses are particularly designed to cause difficulties for your company.

Working Remotely

Remote IT allows you to be connected at all times. Remote IT Support allows London firms to swiftly resolve IT difficulties. When you leave the office, you don’t have to forget about your customers. There are several tools and methods available that will allow you to continue working even when you are not in the workplace.

Support for Mac

IT Support for Mac Experts. We’re happy to be a member of the Apple Consultants Network, which ensures that our engineers are Apple-certified. Furthermore, every one of our engineers has earned a qualification in either Mac OS X or iOS. We can assist all corporate Mac users as professionals in offering high-quality, specialized IT services.

24/7 IT Support

We follow stringent ISO 9001-accredited procedures to ensure that you receive the best possible IT assistance at all times. You may log any IT requests or difficulties with us over the phone, via email, or through our secure web portal, which also allows you to follow your requests as they are handled by our professionals.

The staff will first log your issue, or if it’s something incredibly straightforward, we’ll deal with it right immediately. It will then be assigned to an engineer who possesses the necessary skills and knowledge to resolve it.

Backup and Disaster Recovery

Your backups are stored on a powerful, dedicated server on your site. Your data is also backed up to a safe data center. This means you’re insured in the event of a calamity at your workplace, like a fire. While data is being restored, employees may work remotely from the most recent backup, either on or off-site.

Our proactive staff ensures that all backups are running properly and without errors, so you won’t be caught off guard if you ever need to restore from one.

Business IT Equipment

Your company’s IT infrastructure is critical to its success. As a result, your IT equipment must match your company’s goals and demands. We make knowledgeable suggestions based on years of industry experience to guarantee that your IT equipment provides the best value for money for your company.

We’ve formed connections with several prominent hardware and software companies, but we always make sure that our recommendations are unbiased and focused on your needs rather than those of our suppliers.

 Internet Connectivity

A slow internet connection should never be tolerated. Even if you don’t believe it’s sluggish, your employees’ productivity may rise if it were just a little bit faster.

Depending on your location and needs, we can provide bonded broadband, leased lines, or managed broadband. We will advise you on the best option and personalize the solution to your needs as we do with all of our services. It is critical to have a stable internet connection, and the reward is higher productivity (and therefore money for your business).

IT Compliance Support

The FCA and the EBA have published regulations that we are familiar with.

  • We’ll provide recommendations for solutions that won’t jeopardize your compliance.
  • Because we’re ISO 27001 certified, you can be certain that your data is safe with us.
  • We’ll make sure you have solid disaster recovery and business continuity plans in place, so you can stay in compliance with FCA rules.
  • To back up your data, we employ a tier 3 data center in London. This assures you that your data is safe and secure and that it is stored inside the BR, as required by the FCA.


IT Project Support

You can count on continuing IT assistance as a Brasil Biblio Tech customer, and you can be certain that if you need bigger IT project support to help you meet your company’s objectives, we’ll provide it on time and within budget.

We have extensive IT project management experience and have completed a wide range of IT projects. Whether it’s adopting Office 365 throughout your organization, migrating to customize cloud architecture, performing server upgrades, migrations, consolidation or virtualization, or shifting offices, we’ve got you covered.

IT Support Helpdesk

It might be difficult to change the systems you use and the way you operate. We can propose and set up new IT systems to make your working life simpler and get you where you need to go to help you make the most of technology and enhance productivity.

As cloud providers, we provide safe servers that you may access through the internet from anywhere. Keep in touch with clients when you leave the workplace to work on projects on the move and improve your services.

  • Phone support – You’re human, and so should your IT support. Call today to speak with a member of the customer service team. Call [insert phone number] for further information.
  • Email support – To file a ticket and contact your team or any member, send an email to the Service Desk. Send an email
  • Create and manage tickets with our safe and secure ITSupportPanel Contact us!
  • If you need a new user added to your system, please send an email to


Print Management Services

Small and medium-sized enterprises may customize their printing using managed print, lowering print costs and decreasing environmental impact.

Many firms are utterly ignorant of what they are printing and the expenditures they are incurring as a result of printing, many of which are needless. Monitoring and optimizing print operations, which is what our managed print solution will do, may result in significant savings. Managed print will monitor and track your print and copying equipment over a specified period to discover adjustments that may be applied to produce cost savings and boost operational efficiency.

Office IT Relocations

If your company plan includes expansion, it is unavoidable that you will need to shift to larger offices at some time.

This may not appear to be a difficult operation at first, but as you begin to perform an office IT relocation, it rapidly becomes clear that it is a massive undertaking. The majority of the stress and aggravation associated with workplace relocation will be tied to the IT infrastructure. This is where Brasil Biblio Tech Office IT relocation solution may help.

Switching IT support

New clients frequently worry that replacing their IT Support Provider may result in outage, interruption, or other unpleasant side effects until the new staff “beds in.” Everything will continue to function normally while we make the changeover. We make changing your IT Support Provider a straightforward process.

Seven easy transition stages

We handle everything, so you can keep doing what you do best with minimum interruption.
1. We will schedule a call with you during which you will be introduced to your dedicated onboarding professional, who will oversee the transition of your IT Support to us.
2. We’ll send you a technical information form to obtain the basic technical information we’ll need to get things started.
3. Your Brasil Biblio Tech onboarding professional will then visit you at a time that is convenient for you to conduct an IT audit.
4. Following the audit visit, our engineers enter the process to make any necessary set-ups, migrations, or adjustments.
5. Our Network Operations Centre specialists will utilize the monitoring software installed on your devices to get more precise information about your IT infrastructure remotely.
6. Your onboarding specialist will provide a technical summary based on the information acquired by the Network Operations engineers as well as the information gathered during the audit visit.
7. Once all of the adjustments and migrations have been completed, we will meet with you again to make suggestions for your IT infrastructure.

Get IT Services now! Contact us!